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Refund Policy

Last Updated:
11/07/2026

This Return, Replacement, Refund & Cancellation Policy explains how returns, replacements, refunds, and cancellations are handled for orders placed on https://ximcon.co.in, operated by Ximcon Pvt Ltd.

Please read this policy carefully before placing an order. Product-specific return eligibility may also be mentioned on the product page. As a multi-vendor marketplace, returns and refunds may involve coordination with the respective seller.

1. Company, Legal & Business Information

  • Company Name: Ximcon Pvt Ltd
  • Website: https://ximcon.co.in
  • CIN: U46419WB2026PTC287726
  • Official Email ID: info@ximcon.co.in
  • Official Support Number: +91 9147733085
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Ximcon Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

2. Return Eligibility

Most products may be returned within 7 days from the date of delivery, subject to the conditions below:

  • Product is unused, undamaged, and in original condition.
  • Original packaging, tags, labels, invoices, and accessories are intact.
  • Return request is raised within the applicable return window.
  • Product is not listed as non-returnable on the product page.
  • Proof of purchase / Order ID is available.

Return approval is subject to seller and platform inspection. The return window and eligibility may vary by product category or seller policy displayed on the product page.

3. Non-Returnable Items

The following categories are generally not eligible for return unless received damaged, defective, or incorrect:

  • Personal care, hygiene, and beauty products once opened.
  • Innerwear, socks, and similar intimate apparel.
  • Customized, made-to-order, or personalized products.
  • Digital products, gift cards, or downloadable items.
  • Perishable goods and products with short shelf life.
  • Products marked as non-returnable on the product page.

4. How to Request a Return or Replacement

  1. Log in to My Account and open the relevant order.
  2. Select Return or Replacement and provide the reason with supporting details.
  3. Alternatively, email support with your Order ID, product name, reason, and photos or video if the item is damaged, defective, or wrong.
  4. Once approved, you will receive pickup or return shipping instructions.
  5. Pack the product securely with all original packaging, tags, and accessories.

Customers should share Order ID, registered mobile number, registered email address, product details, clear photos or unboxing video where required, and reason for return or replacement.

5. Return Pickup & Shipping

  • For approved returns due to defect, damage, or wrong item, reverse pickup or return shipping is usually arranged by the seller or platform.
  • For change-of-mind returns, return shipping may be charged to the customer unless stated otherwise.
  • Products must be securely packed to avoid damage during return transit.
  • If reverse pickup is not available for your pin code, you may be asked to self-ship the product using an authorized courier and share the tracking details.

For delivery-related damaged parcel claims at the time of receipt, also review our Shipping Policy.

6. Inspection & Approval

Returned products are inspected after receipt by the seller and/or platform. Returns that do not meet policy conditions may be rejected or returned to the customer.

Refunds or replacements are processed only after successful inspection and approval. Missing tags, used products, damaged packaging caused by the customer, or incomplete returns may lead to rejection.

7. Replacements

If you received a defective, damaged, or incorrect product, you may request a replacement subject to stock availability.

  • Replacement is subject to the same product being available with the seller.
  • If a replacement is not available, a refund will be offered.
  • Size or colour exchange may be treated as a return and new order, unless the seller offers a direct exchange.

8. Refunds

Approved refunds are processed as follows:

  • Approved refunds are initiated within 2–3 business days after return approval and successful inspection.
  • Refunds are credited to the original payment method within 5–10 business days, depending on your bank or payment provider.
  • For UPI, wallet, or net banking payments, refund timelines may vary as per the payment gateway and bank.
  • Cash on Delivery refunds, where approved, may be issued to a bank account or UPI ID shared by the customer.
  • Shipping charges, COD fees, or express delivery fees may be non-refundable unless the return is due to our or the seller’s error.
  • We do not store full card details, CVV, UPI PIN, or sensitive payment credentials. Refunds are processed through authorized payment gateways as per applicable RBI and security guidelines.

If a refund is delayed beyond the expected timeline, contact official support with your Order ID and payment reference.

9. Cancellations

Orders that have not been shipped may be cancelled from My Account or by contacting support.

  • Cancellation is allowed only before shipment or dispatch, subject to order status and product category.
  • Once shipped, cancellation is not possible and the return process must be followed after delivery.
  • Customized, made-to-order, hygiene-sensitive, or non-cancellable products may not be eligible for cancellation.
  • If payment was successful and cancellation is approved before dispatch, refund will be initiated as per the refund timelines above.
  • If the cancellation option is not working despite eligibility, contact support immediately with Order ID, registered contact details, payment reference, and a screenshot if available.

10. Wrong, Missing, or Defective Items

If you receive a wrong item, missing item, or defective product, report the issue within 48 hours of delivery (or within 24 hours for visibly damaged or tampered parcels) with clear photos or an unboxing video.

After verification, we or the seller will arrange a replacement or refund as per stock availability and this policy.

11. Marketplace Seller Responsibility

Ximcon operates as a multi-vendor marketplace. Product fulfillment, packaging quality, and return handling may be managed by individual sellers unless stated otherwise.

The Platform will assist customers with support, mediation, and grievance redressal. Final return approval and inventory checks may depend on the seller’s confirmation.

12. Force Majeure

Return pickup, replacement dispatch, refund processing, or support timelines may be affected by events beyond reasonable control, including courier disruption, natural disasters, government restrictions, pandemics, payment gateway or bank outages, and technical failures.

13. Grievance Officer

For any complaint regarding returns, replacements, refunds, cancellations, delivery issues related to returns, payment issues, or policy clarification, customers may contact the Grievance Officer:

  • Designation: Grievance Officer
  • Company: Ximcon Pvt Ltd
  • Email: info@ximcon.co.in
  • Official Support Number: +91 9147733085
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Ximcon Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

Complaints will be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements and the nature of the complaint.

14. Policy Updates

We may update this policy from time to time due to changes in law, business requirements, seller processes, logistics partners, payment processes, or company legal details. The revised policy will be posted on this page with an updated “Last Updated” date.

Continued use of the Platform after policy updates will be considered acceptance of the updated policy.

15. Contact for Return Support

Registered Office Address

Ximcon Pvt Ltd
B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073

End of Return, Replacement, Refund & Cancellation Policy