Last Updated: 11/07/2026
By accessing or using Ximcon Pvt Ltd’s marketplace (“Platform”), you agree to these Terms & Conditions.
1. Marketplace Role
Ximcon Pvt Ltd operates a multi-vendor marketplace connecting buyers and sellers. We are not the seller of record for third-party products unless expressly stated. Product descriptions, pricing, inventory, and fulfillment may be managed by individual sellers.
2. Eligibility
You must be at least 18 years of age to use the Platform. By registering, you confirm that the information you provide is accurate and complete.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.
4. Seller Registration & Approval
Sellers must register through the Platform’s seller registration process. New sellers remain blocked from selling until an administrator reviews and enables selling on the account. Sellers must provide accurate store/company information, fulfill orders promptly, and comply with applicable Indian laws.
5. Orders, Shipping & Returns
Orders are subject to product availability and seller confirmation. Shipping, delivery, returns, replacements, refunds, and cancellations are governed by our Shipping Policy and Return / Refund / Cancellation Policy published on the Platform.
6. Payments
Payments are processed through authorized third-party payment gateways (such as Razorpay, Stripe, or PayPal) or Cash on Delivery where available. We do not store full card details, CVV, UPI PIN, net banking passwords, or OTPs. Payment processing follows applicable RBI and security guidelines.
7. Prohibited Conduct
You must not misuse the Platform, post false listings, engage in fraud, attempt unauthorized access, or violate any applicable law.
8. Intellectual Property
Platform content, trademarks, and branding remain the property of Ximcon Pvt Ltd or their respective owners. Sellers retain rights in their own product content subject to the license needed to operate the marketplace.
9. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for indirect, incidental, or consequential damages arising from marketplace transactions, courier delays, payment gateway failures, or seller performance, except where required under applicable consumer protection laws.
10. Disputes & Grievance
Disputes between buyers and sellers should first be resolved directly. Ximcon may mediate when necessary. Privacy and grievance requests may be raised as described in our Privacy Policy.
11. Governing Law
These terms are governed by the laws of India. Courts in Kolkata, West Bengal shall have jurisdiction, subject to applicable law.
12. Contact
For questions about these Terms, contact info@ximcon.co.in or the support details published on the Platform.
End of Terms & Conditions